Your Privacy Is Our Commitment
This policy provides full details on how your personal information is collected, stored, and kept secure on the jlievo platform.
jlievo ("we", "us", or "platform") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you register and use jlievo, how we use it, and what rights you have. By using this platform, you are considered to have given your consent to the terms of this Policy.
This Policy is consistent with jlievo's Terms and Conditions and both documents should be read together.
What Information We Collect
We collect various types of information to create accounts and provide services on the jlievo platform. The details of this information are described below:
1.1 Information You Provide Directly
When you register with jlievo or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile phone number
- Residential address
- Payment information (such as bKash, Nagad, Rocket, or bank account details)
- National ID card or other identity documents (for verification when required)
- Username and password chosen for the account
1.2 Automatically Collected Information
When you browse or use the jlievo platform, some information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Platform activity logs (login time, game play history, transaction records)
- Information collected through cookies and similar tracking technologies
- Referral source (which link or channel you came from)
1.3 Information Received from Third Parties
In some cases we may also collect information from legitimate third parties, such as payment processors or identity verification service providers. This information is used solely for the purpose of keeping accounts secure and transactions safe.
We never collect unnecessary personal information without your consent. Whether you provide your information is entirely your own decision.
Purpose of Using Information
Information collected on jlievo is used for the following legitimate purposes:
Completing the registration process, verifying identity, and keeping your account secure.
Processing deposit and withdrawal requests and ensuring the security of transactions.
Helping resolve your complaints, questions, or issues and ensuring 24/7 support.
Taking security measures to prevent illegal activity, money laundering, and fraud.
Analyzing user experience to continuously improve the quality and functionality of the platform.
Sending important updates, policy changes, or account-related notifications.
Your information will not be used for any purpose other than those listed above. Before sending marketing messages, we will obtain your explicit consent, and you may withdraw that consent at any time.
Information Storage and Security
3.1 Security Technology
jlievo uses industry-standard security technology to keep your personal information safe. SSL encryption is active on our platform, which encrypts all information exchanged between you and our servers. This ensures that no third party can access this information without authorization.
3.2 Data Retention Period
We retain your information only for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, some information may be retained for a set period, as follows:
- Transaction records: at least five years from account closure (in accordance with financial regulations)
- Identity verification documents: at least five years from account closure
- Login and activity logs: for a set period for security purposes
- Customer support communication records: two to three years
Once the above periods have expired, we will securely delete the information or anonymize it in an irreversible manner.
3.3 Security Incidents
In the event of any security breach, we will notify affected users as quickly as possible and take the necessary steps. Our data protection team remains vigilant at all times.
However, no transmission of information over the internet can be completely 100% secure. Therefore, even though we make every effort, we cannot guarantee absolute security. You also have a responsibility to keep your login information confidential.
Sharing Information with Third Parties
jlievo does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We work with various trusted service providers who carry out specific functions on our behalf, such as:
- Payment processing (bKash, Nagad, Rocket, and bank transfer services)
- Identity verification services
- Data storage and cloud services
- Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.)
- Fraud prevention and cybersecurity services
These service providers may only access your information for their designated tasks and are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be provided to law enforcement agencies when required by a court order, government directive, or legitimate investigation. This is part of our legal responsibility and we do not provide more information than is necessary in such cases.
4.3 Business Restructuring
In the event of a merger, acquisition, or business change, your information may be transferred to the new entity. In that case, we will notify you in advance and the new entity will comply with standards consistent with this Privacy Policy.
Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored in your browser that hold information about your visit. The jlievo platform uses various types of cookies to operate effectively.
5.2 Types of Cookies We Use
- Essential Cookies: Strictly necessary for the basic functionality of the platform, such as maintaining login sessions.
- Functionality Cookies: For remembering your preferences and settings.
- Analytics Cookies: For monitoring platform usage and improving services.
- Security Cookies: For detecting unauthorized access and fraud.
5.3 Cookie Controls
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work properly. For any questions about cookies, contact us through our live chat.
Your Rights
As a jlievo user, you have the following rights over your personal information:
You have the right to know what information we hold about you and to receive a copy of it.
If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected.
In certain circumstances you may request that your personal information be deleted, however if legal obligations exist it may not be possible to delete it entirely.
You may request that the processing of your information for specific purposes be limited or suspended.
You may object to your information being used for marketing messages or profiling purposes, and we will honor that objection.
You may request your personal information in a structured, readable format.
6.1 How to Exercise Your Rights
To exercise any of the above rights, contact us through our live chat or by email at [email protected]. We will respond to your request within a reasonable time after receiving it.
Before fulfilling the request, we may verify your identity to ensure that no one can access your information without authorization.
Protection of Children and Minors
jlievo is an adults-only platform. This platform is for persons aged 21 and above only. We do not knowingly collect information from or provide services to anyone under the age of 21.
We collect the necessary information for age verification at the time of registration. If we learn that a minor has created an account on our platform, we will immediately close that account and delete the collected information.
If you have information about any minor using the platform, please notify us at [email protected].
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. For any changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- A notification will be sent to the registered email address for important changes.
- Users will be informed well in advance before the changes take effect.
Continuing to use the jlievo platform after the changes will be considered as your acceptance of the new policy. If you do not agree to the new policy, you may request to close your account.
Previous versions are stored in our system and can be provided upon request.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team will review your matter as soon as possible.
Privacy Contact
For any requests or complaints regarding your privacy rights, please contact us directly. We provide round-the-clock support in Bengali.
This Privacy Policy is part of the jlievo platform's Terms and Conditions and Responsible Gaming Policy. Reading them together will give you a complete understanding of the legal framework.